As part of Business and Administrative Services (BAS), Physical Plant has been developing new methods to track our performance over the long-term. One method we are using is the Balanced Scorecard model of performance measurement.

"The Balanced Scorecard focuses an organization's goals and performance measures on the attainment of its future vision. Goals are roadmaps to achieving the vision and measures are indicators of progress in achieving the goals. Measures pull the entire organization toward the vision, toward the kind of organization that it is trying to become in order to succeed over time."1

Performance Measurement Summaries:

• UCSC Physical Plant Balanced Scorecard - 04/05 Measures
• Business & Administrative Services (BAS) Divisional Scorecard
• BAS Customer Survey Results

Performance Measurement Summaries Archives:

• UCSC Physical Plant Balanced Scorecard 2002-03 Fiscal Year
• UCSC Physical Plant Balanced Scorecard - 03/04 Mid-Year Update
• UCSC Physical Plant Balanced Scorecard - 03/04 Year End Measures

For more information, click here to go to the Business and Administrative Services Performance Measures site.

1. "Partnership for Performance: The Balanced Scorecard put to the test at the University of California," Kristine A. Hafner, Ph.D., December 7, 1998